Terms of service

Welcome to Rootvana – Flours Rooted in Wellness

By using our website, services, or purchasing our products, you agree to the following Terms of Service. Please read them carefully before proceeding.

1. General

This website is operated by ARVA SRIANNA PRODUCTS, owner of the Rootvana brand.
Throughout the site, the terms “we”, “us”, and “our” refer to Rootvana.
By visiting our site or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including our Privacy Policy, Return/Refund Policy, and any additional terms referenced here.

2. Eligibility & Usage

By using our website or placing an order, you confirm that:

  • You are at least 18 years old or are using the site under adult supervision.

  • All information provided is accurate, complete, and up to date.

  • You agree not to use our products for illegal or unauthorized purposes, and not to misuse the website by transmitting viruses, spam, or harmful code.

3. Product Information

All products listed on www.rootvana.in are:

  • Made from plant-based ingredients

  • Free from artificial preservatives

  • Subject to availability and stock conditions

  • May vary slightly in color, texture, or packaging due to natural crop differences

We reserve the right to limit or cancel quantities, update prices, or modify products at any time without prior notice.

4. Pricing & Payments

  • All prices are listed in INR (₹) and include applicable taxes unless otherwise mentioned.

  • Payments must be made via approved payment gateways on our website.

  • In case of payment failure or suspected fraud, your order may be cancelled without notice.

5. Shipping & Delivery

  • Orders are usually dispatched within 1–2 working days and delivered within 5–7 working days, depending on your location.

  • Rootvana is not responsible for delays caused by courier partners, natural disasters, or incorrect address details provided by the customer.

6. Returns, Refunds & Exchanges

Our Return and Refund Policy is available on our website.
By making a purchase, you agree to the terms outlined regarding product returns, refunds, and exchanges.

7. Intellectual Property

All content on this website — including logos, images, product names, designs, packaging, text, and videos — is the intellectual property of ARVA SRIANNA PRODUCTS (Rootvana) and may not be copied, used, or reproduced without written permission.

8. User Comments, Reviews & Submissions

By posting reviews, photos, or feedback on our website or social media pages, you grant us the right to use, reproduce, and display that content for marketing, promotional, or informational purposes.

9. Third-Party Links

Our website may include links to third-party sites (such as payment gateways or social platforms).
We are not responsible for the content, terms, or privacy practices of those external websites.

10. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms at any time.
It is your responsibility to review this page periodically for updates.
Continued use of our site after changes constitutes acceptance of the revised Terms.

11. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.
Any disputes shall be resolved exclusively in the courts of Delhi, India.

12. Contact Information

Company: ARVA SRIANNA PRODUCTS
Brand: Rootvana
Address: Khasra No. 894/115, Alipur Narela Road, Alipur Village, Delhi – 110036, India
Email: info@rootvana.in 
Phone/WhatsApp: +91-8130952424 (Monday–Saturday | 10 AM – 5 PM)