Privacy policy

Privacy Policy – Rootvana (by ARVA SRIANNA PRODUCTS)

This Privacy Policy describes how ARVA SRIANNA PRODUCTS (owner of the brand “Rootvana”) collects, uses, and protects your personal information when you visit, use, or make a purchase from our website www.rootvana.in (the “Services”).
Rootvana is powered by Shopify, which enables us to securely operate our online store and manage transactions.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
If any conflict arises between this Privacy Policy and our Terms of Service, this Policy shall control with respect to the collection, processing, and disclosure of your personal data.

1. Personal Information We Collect

We may collect the following categories of personal information when you interact with our website or services:

  • Contact Details: Name, email address, phone number, billing/shipping address.

  • Payment Information: Credit/debit card details, UPI, wallet info, and transaction confirmations (processed securely through third-party gateways).

  • Account Details: Login credentials, preferences, and saved information.

  • Order & Transaction Data: Products viewed, added to cart, purchased, or returned.

  • Communication Records: Messages or information shared when contacting us.

  • Device & Usage Data: IP address, browser type, cookies, and your interaction with the website.

2. Sources of Information

We collect personal information from:

  • You directly — when you create an account, place an order, or contact us.

  • Your device — automatically through cookies, analytics, or browser interactions.

  • Our service providers — such as Shopify, payment gateways, courier/logistics partners.

  • Marketing or business partners — only where legally permitted and with your consent.

3. How We Use Your Information

Your data helps us serve you better. We may use it to:

  • Process and fulfill your orders, payments, returns, and exchanges.

  • Communicate order updates, customer support, and service alerts.

  • Personalize your shopping experience and improve our website.

  • Send marketing or promotional offers (only if you have opted in).

  • Detect and prevent fraud or unauthorized access.

  • Comply with applicable laws, tax, and accounting obligations.

4. Sharing of Information

We do not sell or rent your personal information. We may share it only with:

  • Shopify and trusted vendors for secure hosting, payment processing, and analytics.

  • Courier & logistics partners for product delivery.

  • Marketing partners (only if you consent to receive promotional content).

  • Legal authorities when required by applicable law or to protect our rights.

5. Cookies

We use cookies and similar technologies to:

  • Enable smooth browsing and cart functionality.

  • Analyze website traffic and improve user experience.

  • Remember your preferences for future visits.

You can disable cookies in your browser, but some website features may not function correctly without them.

6. Data Security & Retention

We use reasonable technical and organizational measures to protect your information.
However, no system is entirely secure. We retain your data only as long as necessary for business, legal, or operational purposes, after which it is securely deleted.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access or request a copy of the personal data we hold.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communications.

  • Lodge a complaint if you believe your data has been mishandled.

To exercise these rights, please contact us using the details below.

8. Children’s Data

Our services are not intended for children under 16 years of age.
We do not knowingly collect personal information from minors. If such data is found, it will be promptly deleted.

9. Third-Party Links

Our website may contain links to external sites such as courier tracking, Amazon, Flipkart, or social media.
We are not responsible for their privacy practices or content once you leave our site.

10. International Data Transfers

We may process or store your data outside India (for example, where Shopify or its service providers operate), in compliance with applicable data-protection laws.

11. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last Updated” date. Continued use of our website constitutes your acceptance of any changes.

12. Contact Us

Company: ARVA SRIANNA PRODUCTS
Brand: Rootvana
Address: Khasra No. 894/115, Alipur Narela Road, Alipur Village, Delhi – 110036, India
Email: info@rootvana.in 
Phone/WhatsApp: +91-8130952424 (Monday–Saturday | 10 AM – 5 PM)